When will IBM acquire Sitespect?

That’s right, I’m throwing it out there… after IBM’s acquisition of Unica, Coremetrics AND Tealeaf back in May, the logic next purchase that will help them get closer to completing their Smarter Commerce Initiative would be Boston-based, bootstrapped and privately owned Sitespect. True, true, this won’t be an Actual Insights blog post that you have come […]

Tealeaf & Customer Experience Management

About 2 months ago I was asked to participate in creating a testimonial video for Tealeaf and how we have come to use it at Thomas Cook Netherlands to help gain insights into our customers’ experience. Although the video is quite short, not even 5 minutes, there is a lot to say about Tealeaf and […]

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