Today I was on the receiving end of a customer surveys campaign at IKEA. It was not the first time I had noticed IKEA had started collecting customer feedback through in store systems. This time, instead of the passive fixed customer survey stations, I was pro-actively approached and asked to fill in the customer survey […]
Innovation… we think we see it daily, but then again we also feel that we have seen an idea somewhere before. When reading Tnooz last week, I came across an article that tickled my voice-of-the-customer-fancy and I just had to quickly mention it here on Actual Insights. Tnooz reported that a company called GuestComment opened […]
Last week our friends over at Usabilla launched their new research tool… Usabilla Live. Usabilla Live focusses on collecting design feedback. As you would have gathered from reading this blog, I am a nut for SaaS research tools and I am excited about Usabilla Live. Usabilla Live is a form of design feedback collection but… […]
There is a lot more than meets the eye as far as Kampyle is concerned. Make sure you try to get the most out of it as some settings may be hidden or unbeknownst to you. A lot can be gained by putting a little more effort into your Kampyle implementation.