Search Results for: usabilla

Usabilla Live, Design Feedback For All [Video]

Usabilla Live, Design Feedback For All [Video]

Last week our friends over at Usabilla launched their new research tool… Usabilla Live. Usabilla Live focusses on collecting design feedback. As you would have gathered from reading this blog, I am a nut for SaaS research tools and I am excited about Usabilla Live. Usabilla Live is a form of design feedback collection but… […]

Top Customer Feedback Tools for Small Businesses

Top Customer Feedback Tools for Small Businesses

It is no secret that customer feedback tools are essential to any online business. In today’s market there seems to be an abundance of tools available, many that focus on customer feedback collection. How do you choose which customer feedback tool is right for you? How will you learn to find actual insights (pun intended) […]

Matthew Niederberger

My professional experience and goals are all online related with a main focus on creating actionable insights that will assist the business in generating more revenue and positively increase the customer’s overall experience. It is my opinion that there is more to online optimization than just clickstream analysis and as a user experience manager it […]

In-Store Customer Surveys

In-Store Customer Surveys

Today I was on the receiving end of a customer surveys campaign at IKEA. It was not the first time I had noticed IKEA had started collecting customer feedback through in store systems. This time, instead of the passive fixed customer survey stations, I was pro-actively approached and asked to fill in the customer survey […]

Join my User Research Panel

Join my User Research Panel

If there is one thing that I like to do, it is to perform user research. I am sure that you will agree with me that research done where participants equals n=1 don’t mean squat! If you want real insights, you need a sizeable group of participants, a user research panel… this is where you, […]

Effective Competitor Intelligence

So how do you report on Competitor Intelligence within your company? Let me guess, it is probably one of the two following options: You have a fancy account at Hitwise You have nothing In a previous article, ‘Complete Web Monitoring for $65‘, I quickly touched based on Competitive Analysis. This article, part one in a […]

Cheap iOS Usability Testing

Can anyone do iOS device usability testing? Absolutely. There are some great tools out there today that make this possible. If we consider great applications such as Usabilla and UserTesting then we already have most areas covered. Both tools offer usability testing functionality on mobile platforms including iOS devices. With Usabilla and UserTesting.com we can […]

Guerilla Online Panel Recruitment

In a past blog post I described in some detail some lean and mean methods to perform remote usability tests. The article is steadily bringing visitors to my blog, visitors, who like myself, need to find uncommon methods for performing online research in order to convince the corporate-powers-that-be, that what we can do is useful […]

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