“If Stan Lee was a developer, marketeer and/or analyst, Performable is what he would have created; a super hero among online analytics tools.”
After my recent blog post about Adobe announcing their Adobe Tag Manager, Christopher O’Donnell from Performable responded with:
“Performable offers pre-integrations with a range of third-party apps like help desks, email service providers, billing systems, social networks and much more, making cross-platform measurement completely turnkey and independent of IT involvement.”
Although I am really charmed with all the pre-integrations, what really caught my eye were the last 4 words “independent of IT involvement“.
Over the last several years I have had the pleasure to work with several large companies assisting them with web analytics and optimization strategies. The red line running through all my encounters was the simple fact that web analytics’ tagging was difficult to implement, but also to maintain.
Single tags, universal tags, whatever you would like to call it, a revolution was needed when it came down to solving such business critical issues regarding the collection of online insights. Before everyone starts to shout and scream at me, let’s make sure we are all talking about the same thing here.
With a properly W3C formatted website, most of your (relevant) data will be available through DOM Objects. Performable, although officially still a start-up, has been hard at work building new functionalities often by the request of its clients taking on many challenges with notable vigor and persistency.
I personally experienced this and was flabbergasted by the speed with which they realized this. Called on Friday, tested on Monday, launched on Wednesday. This only acknowledges their customer centric approach is a hard core rule and no longer a feeble idea or corporate mumbo jumbo. In other words, a lacking functionality, doesn’t mean it can’t be added. In other words, just because a feature is not there does not mean you won’t see it tomorrow after requesting it!
Let’s be honest, Performable is not Google Analytics, it is not even traditional web analytics per se. The approach to analyzing and acting on data is more intense, more real, relevant and timely. Performable seems more concerned with individuals and allowing marketers to identify and work with segments of users, to create automated emails, for example. So compare Performable with care.
Performable’s business approach is therefore completely in line with their technologies capabilities being more user centric than data centric. It is not necessarily an online analytics solution, but a new online analytics philosophy. KISSmetrics‘ Hiten Shah phrased it nicely when he said that “People pay you, not pageviews” [Tweet Link].
This new user centric approach to online analytics focuses solely on what you are trying to achieve with your online activities. It is not meant as a tool to monitor and analyze visits and pageviews but on analyzing how well your visitors can achieve their goals, which coincidently should be your goal, conversions!
It is because of this new approach that collecting data through DOM Objects has proven to be very valuable and relevant to online business operations.
In recent years there has been a lot of talk about universal tagging as far as online analytics is concerned. The sleepless nights, endless hours of waiting for IT to publish or even update existing web analytics codes on a website are all a thing of the past… well, almost. My advice would be to keep a close eye on vendors like Performable, KISSmetrics and Celebrus and challenge yourself to look at online analytics from a different angle, that of the visitor.
DISCLAIMER: In all fairness to other vendors, Performable is not the only ‘new style’ player in the market today. KISSmetrics and Celebrus (formerly Speed Trap) work with a similar technology. I am in no way affiliated with these companies and this post and future posts will in no way be sponsored by vendors. Performable, KISSmetrics and Celebrus all offer many different kinds of features and integrations, many of which I have not covered in this post or even have room for in a single post.