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The Travelers’ Voice

Jun 14, 2011

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Last week I presented my Voice of the Customer presentation at the Dutch Emerce eTravel 2011 event in Amsterdam. The event which focusses on developments and trends in the online travel industry was a great moment to share some of my experience setting up and maintaining Voice of the Customer programmes.

The rise of the user’s voice!

Jun 18, 2009

By Matthew Niederberger

Tips & Tricks

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I am sure that some of you know the quote “It’s my way or the highway“. Patrick Swayze’s character ‘Dalton’ in Roadhouse sure did know how to lay down the law. Although I am not trying to compare the online world to a rough road side bar, what I would like to point out is that ‘Dalton’ would have a hard time in the online world in this day and age. Why? Users are getting a voice!