The Travelers’ Voice

Last week I presented my Voice of the Customer presentation at the Dutch Emerce eTravel 2011 event in Amsterdam. The event which focusses on developments and trends in the online travel industry was a great moment to share some of my experience setting up and maintaining Voice of the Customer programmes.

Interview with Derek Sivers

During the eDay 2010 conference, hosted by Emerce in Rotterdam, I had the opportunity for a one-on-one with Derek Sivers. Derek was the driving force behind CDBaby.com and HostBaby.com helping independent musicians sell there music via the internet. In 2008, Derek sold CDBaby and started a 2 year journey to everywhere. Living the nomadic lifestyle […]

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