In May of this year, Susan Weinschenk (also known as @thebrainlady on Twitter) released her 3rd book, the 2nd book in the “100 things” series. In her first 2 books, Susan shared with us, her knowledge on the effects of neuroscience on web design. Her 3rd book, however, is not about the psychological aspects behind […]
Last week I presented my Voice of the Customer presentation at the Dutch Emerce eTravel 2011 event in Amsterdam. The event which focusses on developments and trends in the online travel industry was a great moment to share some of my experience setting up and maintaining Voice of the Customer programmes.